Dear Pavel,
Thanks for your email.
Regarding the issues, pls refer to following:
1. Whether there will be problems at customs?
We have successfully sent shipments to Russian. Until now, no package was returned. The price is under EX-work hongkong.
We will try our best to assit you in your smooth custom clearance, but RS is not responsible for your custom clearance.
You’d better know more details about customs.
2. What will be, if my order won't pass at customs? Whether in this case will return me money? And how?
Yes, RS can return the money. But all the cost by returning (such as freight…) is buyer’s responsibility.
3. How to me to confirm, what I have paid?
The invoice is for your reference to confirm whether the goods and qty,etc are correct.
If yes, buyer should pay the total amount within 7days.
Then order becomes effective. And when deliver it, we’ll inform you.
4. How I can trace the order?
RS will send you the tracking number.
PS: We have distributor (AD Paintball) in Russian, his name is Anton_Paskevich with email address
antonp@p8nt.ru, tel: +7 909 993-5885.
Maybe it’s very convinient for you to connect him. If you can’t get service, welcome to directly buy from RS.
Any query, please don’t hesitate to let us know.
Have a nice day.